Contact Support

Typical Reply Times

Live chat connects you to an agent within a few minutes during most hours. At peak times, you may wait up to ten minutes. The chat stays open until your question is answered. The contact form receives a first reply within 24 hours. Most queries are answered in 12 hours during the week. Weekends and public holidays may take slightly longer, but the team works through the queue.

What Not to Send in Public Channels

Never send your password, full card number, or a one-time verification code through live chat, the contact form, or any public channel. The platform will never ask for these details. If you receive a message asking for such information, do not reply. Report it to the support team immediately. Legitimate agents only verify your username and the last few digits of your payment method.

Languages and Hours

Support answers in English and Bahasa Malaysia. Both languages are available on live chat and the contact form. The team can switch between them during the conversation. Live chat is open 24 hours a day, seven days a week. The contact form is checked during operating hours, but you can submit it at any time. Replies to the form usually come within the next working shift.

Which Channel to Use

Live chat is the fastest way to get help with anything account-related: login problems, withdrawals, deposits, or changing your details. The chat team can verify your identity and act immediately. The contact form is best when you need a written record of your request. Use it for complaints, fraud reports, or tax queries. The form sends a confirmation email so you can track the case.

What to Have Ready Before Chatting

Before you open a live chat, note your account username. If the issue involves a transaction, have the approximate time of the transaction and the payment channel used, such as Touch 'n Go eWallet or bank transfer. Having these details ready means the first reply can actually help. The agent does not need to ask for basic information. This cuts the wait time and gets your issue resolved in one session.

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